Privacy Policy

1. Introduction

This Privacy Policy describes how MoveMax Co., an Illinois limited liability company (“MoveMax,” “we,” “us,” or “our”), collects, uses, and shares information when you visit movemaxco.com (the “Site”), request a quote, communicate with us, or use our moving services in the Chicagoland area.

MoveMax operates as a household goods mover authorized by the Illinois Commerce Commission, Transportation Division, under Public Carrier Certificate No. 242989 MC.

2. Information We Collect

We collect the following categories of personal information, the specific items varying based on how you interact with us:

• Contact and identifiers: name, phone number, email address, pickup and drop-off addresses, and unit numbers.
• Move details: move date, size and type of residence or business, inventory information, special handling needs, and any notes you provide.
• Payment information: if you book services, your payment is processed by a third-party payment processor; we do not store full card numbers on our Site.
• Communications: the content of messages you send to us by email, web form, phone, or SMS.
• Automatic information: IP address, browser type, device type, pages visited, time and date of access, and referring URL. This is collected through cookies and similar technologies.

We do not knowingly collect personal information from children under 13.

3. How We Use Your Information

• To provide quotes, schedule and perform your move, and process payments.
• To communicate with you about your inquiry, booking, or move — including by phone call, email, and SMS where you have opted in.
• To respond to your questions and provide customer support.
• To send service updates, appointment reminders, and, with your consent, occasional promotional offers.
• To operate, maintain, and improve the Site and our services.
• To detect, prevent, and address fraud, abuse, or security incidents.
• To comply with applicable laws, regulations, and legal process.

4. How We Share Your Information

We do not sell your personal information for money, and we do not share your personal information with third parties for cross-context behavioral advertising. We disclose information only to the categories of recipients listed below, and only as needed to operate our business:

• Service providers and vendors who help us operate, including our customer relationship management platform (SmartMoving), SMS messaging provider, email delivery provider, payment processor, hosting provider, and web analytics provider.
• Professional advisors such as accountants, auditors, and attorneys, where reasonably necessary.
• Government and legal authorities when required by subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect rights, safety, or property.
• Successors in interest in connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent for any other purpose disclosed to you at the time we collect the information.

SMS opt-in data: We do not share, sell, or rent your mobile phone number or your SMS consent information to any third party for their own marketing or promotional purposes. SMS opt-in data is used only to provide the SMS communications you have requested and is shared only with our SMS service provider as needed to deliver those messages.

5. Cookies and Analytics

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.

We use Google Analytics to understand aggregate usage of the Site. Google Analytics may set cookies on your device. You can opt out of Google Analytics by installing Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

6. Your Choices

Email marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the footer of the email or by contacting us using the details below. We may still send you transactional messages about your move or quote.

SMS messages: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP. Full SMS terms are available in our Terms of Use.

Phone calls: You can ask us not to call you for marketing purposes by telling our representative or by emailing us at info@movemaxco.com.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request to know what personal information we have collected about you.
• Request that we correct inaccurate personal information.
• Request that we delete personal information we have collected from you, subject to certain exceptions.
• Opt out of the sale or sharing of personal information (note: we do not sell or share personal information for cross-context behavioral advertising).
• Not be retaliated against for exercising any of these rights.

To exercise any of these rights, email us at info@movemaxco.com. We may need to verify your identity before processing your request and may decline requests where permitted by law.

We do not use your personal information for automated decision making or profiling that produces legal or similarly significant effects.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage our relationship with you, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we dispose of it securely.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may contain links to third-party websites that we do not operate. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on this page with an updated Effective Date. Your continued use of the Site after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: